How To Prepare For Holiday Travelers
As we approach the holiday season, many people are rethinking their traditional holiday season plans. Some plan on staying home, but many are looking forward to safe travels to see friends and family for the first time in months. For many, staying in a hotel this holiday season is the preferred choice. In fact, 43% of holiday travelers plan to stay in a hotel this year – a rate higher than years past. To prepare for the holiday travel rush, here are a few tips to keep your hotel on track.
Build a Contactless Experience
In this time of enhanced safety and sanitation, having a contactless check-in experience is vital for many travelers. Giving guests the option to check-in through the phone and placing key-cards in a touch-free space for pickup can help your guests feel comfortable while staying with you. Many media outlets are praising hotels for their extra-cleanliness measures during these times, and building a contactless guest experience enhances that mission even further. When guest numbers are higher than months past, keeping everyone safe requires a contactless check-in.
Equip Employees with The Right Tools
As your hotel becomes busier during the holiday rush, your employees face more pressure to balance safety with comfort. It’s possible you are working with a smaller staff now than at the onset of the pandemic, and you may have employees wearing multiple hats to fill gaps in your service. In order to continue building a system of success for your employees, they need to be equipped with the right tools. While customized face masks are an easy start, you should also provide posters in employee lounges and bathrooms to outline exactly what the extra sanitary precautions and protocols they need to adhere to are.
Show People You Care
At the end of the day, your guests’ experience at your hotel should be a top priority. Even with stricter restrictions and increased regulation, your guests should still feel comfortable staying with you and feel cared for under your roof. One of the easiest ways to show your guests you care about them is by providing specialty customized hotel supplies. A beautiful matte key card, pen with a cute pun or slogan, or fun “do not disturb” sign can all contribute to making your guests smile and impressing them during their time with you.
It’s important to remember – with these surges in traveling, leading scientists are predicting a surge in cases as well. To make sure you’re prepared, and don’t get stuck with logistics delays and sold-out PPE items, order your restock today.