How to Prepare Your Hotel for the Unexpected

If this year has taught the world anything, it’s that the unexpected can present itself at any time. A shake-up can happen that significantly impacts your ability to do business even when things feel calm. To prepare your hotel for any life changes, it is important to make plans at all organizational levels. Here are a few things you should have in mind to effectively prepare for the unexpected.

Establish a Protocol

When the world isn’t undergoing sudden changes, establishing your hotel’s routines and processes with stability in mind seems ideal. You want systems in place that are easy to follow and don’t change much over time. Once you have a process down, it can be tempting to cement yourself into it. However, the unpredictability of this year is a true reminder that getting too comfortable may be a detriment. While it is important to establish consistent practices in your hotel – both at a high-level and in the day-to-day – you should still have a “pivot” plan that can be put into place should an unexpected shake-up occur. This plan should address employee protocol, guest communication, and supply chain management to ensure your shifts are smooth and you have all the supplies you need to keep your hotel on its feet.

Cultivate Relationships

When your hotel is forced to make unexpected adjustments, your ability to compensate becomes significantly more important. By establishing working relationships with vendors, top talent employees, and local businesses during times of calm, you will be more likely to successfully lean on these people during your times of need. Having strong relationships with people and companies at all levels of your organization is essential. At Front Desk Supply, we pride ourselves on our top-of-the-line customer service and are always excited to establish these types of relationships with our clients.

Be Ready to Respond

Arguably the most essential factor of preparing for the unexpected is your ability to respond quickly to changes. In order to act on external impacts efficiently, you must ensure that your hotel is well-stocked. Ordering products and supplies you need well ahead of time is a necessary strategy in constantly changing times. With that being said, you should restock on your PPE and hotel supplies now to prepare for the 2020 holiday season.

 

To run a successful hotel during these times, you must be prepared to effectively implement new safety guidelines and help keep guests protected and comfortable. Having fully stocked supplies in place, including PPE, is vital to ensure your hotel functions safely and efficiently.

Unsure about how to continue functioning successfully during these changing times? Download our Free Hotel Checklist. This list provides your hotel with information on how to keep your doors open safely and successfully. 

Many of the items on our checklist are available for purchase on our new website.

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